During my time at ServiceNow, I excelled in various roles from Software Engineer II to Associate Software Engineer, and even an enriching stint as a Software Development Intern. I thrived in a dynamic environment where daily scrums, design reviews, product demos, and continual learning were part of my daily routine. The nature of the work is confidential, so I am unable to share any details.

• Technological Contributions:
  
  ◦ As a Performance Lead & Security Champion, I spearheaded initiatives that escalated daily user engagement on NowLearning from 7K to 56K in just one month through refined Search Engine Optimization strategies and performance optimization using tools like Jmeter and CatchPoint.
  
  ◦ I developed a Machine Learning-based Content Recommendation Engine, which boosted user experience significantly by tailoring content based on an algorithm that considers user interests, job profiles, behavior on the platform, and course completion sequences. This innovation led to a 47% spike in content enrollment.
  
  ◦ My role also involved designing and building robust backend services with Kafka for syncing learning credits, and ensuring high availability and reliability through rigorous CI/CD processes and Agile methodologies.

• Leadership:
  
  ◦ I took great pride in mentoring new engineers, providing them with guidance on code best practices and career growth, and playing a crucial role in recruitment by engaging actively at university events and tech demonstrations.
  
  ◦ As part of the leadership team, I was instrumental in organizing large-scale events for over 4000 employees, enhancing community and collaboration across the company.

• Previous Roles:
  
  In my previous role as an Associate Software Engineer, I was pivotal in the design and development of NowLearning. My efforts led to a 30% reduction in post-release issues by introducing automated testing procedures and championing the DevOps transformation, accelerating development cycles by 20%.
  
  As a Software Development Intern, I designed and developed a certification platform for students worldwide, presenting this innovative solution to a panel of SVPs and Directors across the EMEA and APJ regions. This project not only honed my technical skills but also enhanced my ability to communicate complex ideas to high-level stakeholders.

• Technologies Used:
  
  I have profound expertise in AngularJs, SQL, JavaScript, Kafka, Java, ServiceNow scripting, and a suite of other technologies that underpin modern web development and IT operations.